Order Cutoff
Every order ships Overnight Rush (UPS, USPS, or FedEx). Order by 2:30 PM PST (11:30 AM PST for USPS) to ship same business day, Mon–Fri. After cutoff, weekends, or holidays — next business day. Same-day cutoff 2:30 PM PT, Mon–Fri (USPS Overnight cutoff 11:30 AM PT). PO Box orders ship USPS Priority Express — those placed after the USPS cutoff drop the same day but may not depart until the next business day. PO Boxes: USPS only.
Carrier & Tracking
Our software picks the fastest carrier (UPS, USPS, FedEx) — prefer one? Reply to your confirmation email and we'll set it. Tracking may sit on Label Created before it scans — that's normal.
Overnight delayed? Paid → $40 refund · free → $20 store credit. Full shipping & delivery policy →
Claims — Video Required
Video proof must accompany any claim of missing or damaged product. The video must begin with the package unopened and sealed, and continue without cuts through opening and inspecting the contents. Claims must be submitted within 48 hours of delivery. A claim without a qualifying unboxing video, or submitted after that window, cannot be processed.